Should your boss be tweeting more…or not at all?

By |2020-01-28T15:25:58+00:00July 24th, 2015|Twitter|

The risk of contracting foot-in-mouth disease seems just too high for many. 'Cynicism' But Robert Glaesener, boss of Twitter analytics firm Talkwalker, believes the fact that most of them are aged 50-to-60 has more to do with it - they're simply too old to understand social media fully, he says. Even tweeting extrovert Sir Richard Branson, who has more than six million followers and epitomises the consumer-friendly, approachable [...]

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Google offers free internet under Obama plan

By |2015-07-16T15:52:25+01:00July 16th, 2015|Google|

Google and other companies will offer free or low-cost internet to more than 275,000 low-income households as part of US president Barack Obama's effort to expand broadband, the White House said. The programme, called ConnectHome, is designed to bridge the so-called digital divide between poorer residents in cities and their wealthier neighbours. Google will offer some residents of public housing communities free subscriptions to Google Fiber. Firms including [...]

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Google Edges Closer to Spam-Free Gmail Experience

By |2020-01-28T15:43:45+00:00July 13th, 2015|Google|

Google is edging even closer to a spam-free Gmail experience with the addition of new tools to help the existing spam filters weed out unwanted emails. Google has nearly eradicated the problem already with less than 0.1 percent of email in the average Gmail inbox being spam, according to a blog post from Sri Harsha Somanchi, a Google product manager. The addition of artificial neural network technology, which [...]

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Facebook Pages Now Show How Quickly They Respond To Customers’ Messages

By |2020-01-28T15:45:16+00:00July 9th, 2015|Facebook|

Facebook has been working to improve customer service-focused features for Page administrators for some time, most recently with the introduction of “Saved Replies,” a feature that allows Page admins to quickly respond to incoming inquires with canned (pre-written) replies. Now, admins will be able to tout just how fast they do answer their customers' questions, as a number of Facebook admins report seeing a “response rate” feature. The [...]

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